Our Commitment

Intercultural Training Australia (ITA) is committed to providing high-quality training and support in an environment that is fair, respectful, and free from discrimination.

We take all complaints and appeals seriously and aim to resolve them quickly and  transparently.

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1. Informal Resolution

Where possible, students and clients are encouraged to resolve concerns informally by discussing the issue directly with the staff member involved or a student support officer.
If the matter cannot be resolved informally, you may lodge a formal complaint.

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2. Formal Complaint or Appeal

If you wish to submit a formal complaint or appeal a decision, please complete our Complaints and Appeals Form below.
We will acknowledge receipt within 5 working days and aim to resolve the matter within 20 working days.

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Submit a Complaint or Appeal  (click on the link to complete the form)
 

If you need help completing the form, please contact our Student Support Team.

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3. Review and Outcome

Your complaint or appeal will be reviewed and you will receive a written outcome, including the reasons for the decision.

If you are not satisfied with the outcome, you may request an internal review within 10 working days of the decision.

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4. External Appeals

If you are still not satisfied after the internal process, you can contact one of the following external agencies:

• Australian Skills Quality Authority (ASQA): www.asqa.gov.au/complaint

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5. Confidentiality

All complaints and appeals will be handled confidentially, and personal information will only be shared with those directly involved in resolving the issue.